Privacy Policy

Dear customer, when you interact, get in touch, schedule an appointment, or subscribe to our newsletter on the Pousada Caminho do Bosque web platform, you entrust us with your personal data. To honor the trust you place in us, we have created this Privacy Policy, which allows you to understand our practices regarding the processing of your data and clarifies your rights as the owner of this information. Some data is necessary for providing our services and selling our products; therefore, if you choose not to provide it, you can opt not to use our platform. Other data is optional, but its absence may compromise the provision of our services or the sale of our products to you. POUSADA CAMINHO DO BOSQUE, registered under CNPJ no. 41.880.689/0001-73, located at RUA CABIUNA, 8, ZIP code 88215-000, in the city of Bombinhas / SC, is the controller of the personal data processed on this platform. This policy applies to all individuals interacting with this web platform. Registrations, contacts, appointments, subscriptions, and purchases must be made exclusively by individuals of legal age.

HOW DO WE COLLECT PERSONAL DATA?

We collect data through: interaction with our web platform; customer service channels; contact submissions.

DATA WE COLLECT AND ITS PURPOSES

Data

Purposes

Registration Data

Personal data explicitly provided by the user: name and surname; email; subject; WhatsApp; recipient; location; message.

Collected for: registration or modification; contact submission. These data are used to initiate and maintain service delivery; marketing campaigns; issuing invoices; fraud prevention on the platform; and meeting regulations.

Customer Service Data

Information (comments, photos, or other records, including third-party data collected by customers themselves) sent by customers who contact customer service.

To comply with regulations and protect us in legal disputes or internal analysis, if necessary.

Automatically Collected Data

We use technologies such as cookies, pixels, tags, trackers, and other third-party technologies to collect data like the IP address used for connection, internet connection type, geolocation, approximate device location through IP address, access date and time, device type, hardware model, operating system (and version), browser identification, platform usage time, statistics on interactions, platform clicks, viewed products, services, and pages, software, preferred languages, unique device identifiers, and advertising identifiers.

Improving the platform and marketing campaigns.

DATA SHARING

To provide our services and sell our products with quality and comply with current legislation, we need to share some personal data, when applicable, with:

Financial institutions, payment processors, and credit card administrators;
Marketing partners;
Business partners;
Companies within the same group;
Storage servers;
Accountants, lawyers, consultants, and other service providers;
Fraud prevention companies;
Government institutions, judicial and police authorities, to comply with current legislation, judicial demands, administrative requirements, and fiscal control;
In ways not listed in this privacy policy, with consent.

SECURITY

We continuously invest in technical and administrative security measures to protect your data, aligned with information security best practices. Our methods include:

Physical access control to company premises;
Data access limited to professionals performing essential functions;
Secure methods for transferring and storing personal data;
Continuous monitoring of information systems to prevent, detect, and block inappropriate actions causing damage.

While we do our best to prevent security incidents, issues caused by third parties — such as hacker or cracker attacks or the user's own negligence, such as sharing data with a third party — may occur. Therefore, although we are generally responsible for the personal data we process, we disclaim liability for exceptional situations beyond our control.

MAINTENANCE AND DELETION OF PERSONAL DATA

We will use the data as long as necessary, per current legislation, to fulfill the specific purposes for which it was collected, comply with legal obligations, and meet our legitimate interests and those of the data subjects. At the user's request, we will delete all permissible personal data per current legislation. Data will only be retained to comply with legal or regulatory obligations, fiscal requirements, audits, accounting, insurance, fraud prevention, or administrative and judicial claims.

Dear customer, when you interact, get in touch, schedule an appointment, or subscribe to our newsletter on the Pousada Caminho do Bosque web platform, you entrust us with your personal data. To honor the trust you place in us, we have created this Privacy Policy, which allows you to understand our practices regarding the processing of your data and clarifies your rights as the owner of this information. Some data is necessary for providing our services and selling our products; therefore, if you choose not to provide it, you can opt not to use our platform. Other data is optional, but its absence may compromise the provision of our services or the sale of our products to you. POUSADA CAMINHO DO BOSQUE, registered under CNPJ no. 41.880.689/0001-73, located at RUA CABIUNA, 8, ZIP code 88215-000, in the city of Bombinhas / SC, is the controller of the personal data processed on this platform. This policy applies to all individuals interacting with this web platform. Registrations, contacts, appointments, subscriptions, and purchases must be made exclusively by individuals of legal age.

HOW DO WE COLLECT PERSONAL DATA?

We collect data through: interaction with our web platform; customer service channels; contact submissions.

DATA WE COLLECT AND ITS PURPOSES

Data

Purposes

Registration Data

Personal data explicitly provided by the user: name and surname; email; subject; WhatsApp; recipient; location; message.

Collected for: registration or modification; contact submission. These data are used to initiate and maintain service delivery; marketing campaigns; issuing invoices; fraud prevention on the platform; and meeting regulations.

Customer Service Data

Information (comments, photos, or other records, including third-party data collected by customers themselves) sent by customers who contact customer service.

To comply with regulations and protect us in legal disputes or internal analysis, if necessary.

Automatically Collected Data

We use technologies such as cookies, pixels, tags, trackers, and other third-party technologies to collect data like the IP address used for connection, internet connection type, geolocation, approximate device location through IP address, access date and time, device type, hardware model, operating system (and version), browser identification, platform usage time, statistics on interactions, platform clicks, viewed products, services, and pages, software, preferred languages, unique device identifiers, and advertising identifiers.

Improving the platform and marketing campaigns.

DATA SHARING

To provide our services and sell our products with quality and comply with current legislation, we need to share some personal data, when applicable, with:

Financial institutions, payment processors, and credit card administrators;
Marketing partners;
Business partners;
Companies within the same group;
Storage servers;
Accountants, lawyers, consultants, and other service providers;
Fraud prevention companies;
Government institutions, judicial and police authorities, to comply with current legislation, judicial demands, administrative requirements, and fiscal control;
In ways not listed in this privacy policy, with consent.

SECURITY

We continuously invest in technical and administrative security measures to protect your data, aligned with information security best practices. Our methods include:

Physical access control to company premises;
Data access limited to professionals performing essential functions;
Secure methods for transferring and storing personal data;
Continuous monitoring of information systems to prevent, detect, and block inappropriate actions causing damage.

While we do our best to prevent security incidents, issues caused by third parties — such as hacker or cracker attacks or the user's own negligence, such as sharing data with a third party — may occur. Therefore, although we are generally responsible for the personal data we process, we disclaim liability for exceptional situations beyond our control.

MAINTENANCE AND DELETION OF PERSONAL DATA

We will use the data as long as necessary, per current legislation, to fulfill the specific purposes for which it was collected, comply with legal obligations, and meet our legitimate interests and those of the data subjects. At the user's request, we will delete all permissible personal data per current legislation. Data will only be retained to comply with legal or regulatory obligations, fiscal requirements, audits, accounting, insurance, fraud prevention, or administrative and judicial claims.

Dear customer, when you interact, get in touch, schedule an appointment, or subscribe to our newsletter on the Pousada Caminho do Bosque web platform, you entrust us with your personal data. To honor the trust you place in us, we have created this Privacy Policy, which allows you to understand our practices regarding the processing of your data and clarifies your rights as the owner of this information. Some data is necessary for providing our services and selling our products; therefore, if you choose not to provide it, you can opt not to use our platform. Other data is optional, but its absence may compromise the provision of our services or the sale of our products to you. POUSADA CAMINHO DO BOSQUE, registered under CNPJ no. 41.880.689/0001-73, located at RUA CABIUNA, 8, ZIP code 88215-000, in the city of Bombinhas / SC, is the controller of the personal data processed on this platform. This policy applies to all individuals interacting with this web platform. Registrations, contacts, appointments, subscriptions, and purchases must be made exclusively by individuals of legal age.

HOW DO WE COLLECT PERSONAL DATA?

We collect data through: interaction with our web platform; customer service channels; contact submissions.

DATA WE COLLECT AND ITS PURPOSES

Data

Purposes

Registration Data

Personal data explicitly provided by the user: name and surname; email; subject; WhatsApp; recipient; location; message.

Collected for: registration or modification; contact submission. These data are used to initiate and maintain service delivery; marketing campaigns; issuing invoices; fraud prevention on the platform; and meeting regulations.

Customer Service Data

Information (comments, photos, or other records, including third-party data collected by customers themselves) sent by customers who contact customer service.

To comply with regulations and protect us in legal disputes or internal analysis, if necessary.

Automatically Collected Data

We use technologies such as cookies, pixels, tags, trackers, and other third-party technologies to collect data like the IP address used for connection, internet connection type, geolocation, approximate device location through IP address, access date and time, device type, hardware model, operating system (and version), browser identification, platform usage time, statistics on interactions, platform clicks, viewed products, services, and pages, software, preferred languages, unique device identifiers, and advertising identifiers.

Improving the platform and marketing campaigns.

DATA SHARING

To provide our services and sell our products with quality and comply with current legislation, we need to share some personal data, when applicable, with:

Financial institutions, payment processors, and credit card administrators;
Marketing partners;
Business partners;
Companies within the same group;
Storage servers;
Accountants, lawyers, consultants, and other service providers;
Fraud prevention companies;
Government institutions, judicial and police authorities, to comply with current legislation, judicial demands, administrative requirements, and fiscal control;
In ways not listed in this privacy policy, with consent.

SECURITY

We continuously invest in technical and administrative security measures to protect your data, aligned with information security best practices. Our methods include:

Physical access control to company premises;
Data access limited to professionals performing essential functions;
Secure methods for transferring and storing personal data;
Continuous monitoring of information systems to prevent, detect, and block inappropriate actions causing damage.

While we do our best to prevent security incidents, issues caused by third parties — such as hacker or cracker attacks or the user's own negligence, such as sharing data with a third party — may occur. Therefore, although we are generally responsible for the personal data we process, we disclaim liability for exceptional situations beyond our control.

MAINTENANCE AND DELETION OF PERSONAL DATA

We will use the data as long as necessary, per current legislation, to fulfill the specific purposes for which it was collected, comply with legal obligations, and meet our legitimate interests and those of the data subjects. At the user's request, we will delete all permissible personal data per current legislation. Data will only be retained to comply with legal or regulatory obligations, fiscal requirements, audits, accounting, insurance, fraud prevention, or administrative and judicial claims.